Clear terms.
For a personal purchase.
These Terms and Conditions govern purchases through nalvuri.com, together with the product information and applicable policies presented before purchase.
Effective date: October 23, 2026.
01. Store operator
nalvuri™ is owned and operated by Guangzhou Jinming Trading Co., Ltd. The owner is He Wenfei. Full company and support details appear below.
By ordering, you agree to the applicable transaction terms, subject to rights that cannot lawfully be excluded. You must have legal capacity to enter the purchase.
02. Product selection
Review dimensions, usable interior space, capacity, materials, selected options, included contents, and care instructions before ordering.
Personal photographs, printed wording, impression materials, inserts, tools, and display props are included only when expressly listed. Minor appearance variation does not excuse a materially incorrect item or specification.
03. Personalization
Personalization is available only where expressly offered. Check submitted names, dates, wording, images, and selected options before placing the order. Provide only content you are entitled to use.
Request corrections immediately. Changes may no longer be possible once work begins. A correctly reproduced customer-supplied detail is assessed differently from our production error; mandatory remedies remain available for qualifying defects or mistakes attributable to us.
04. Intended use and personal contents
Follow product-specific instructions for preparation, cleaning, storage, and display. Do not assume archival quality, airtightness, waterproofing, UV protection, or outdoor suitability unless expressly stated.
Do not mail ashes, fur, original photographs, or other personal keepsakes as routine order or return contents. Contact support before returning a product if such contents cannot safely be removed. No term excludes responsibilities that cannot lawfully be excluded.
05. Prices and payment
Review the displayed currency, product and applicable personalization prices, shipping amount, taxes collected at checkout, and final total. Provide accurate billing information and use an authorized payment method.
Genuine pricing or technical errors are addressed transparently as permitted by law. We will not impose an undisclosed higher price without agreement. If an order cannot be supplied, the appropriate authorization release or refund is arranged.
06. Orders and preparation
An automated acknowledgement confirms receipt of an order, not dispatch. Payment, stock, address, or personalization-detail review may be needed before fulfillment.
Normal preparation takes 1–3 business days after payment confirmation. Any additional product-specific production or personalization period disclosed before purchase applies where stated. Business days exclude weekends and applicable public holidays.
07. Shipping and delivery
Standard transit is usually estimated at 7–12 business days following dispatch where offered. Destination-specific estimates presented before purchase apply where stated. Preparation and transit are separate; estimates are not guaranteed arrival dates.
Shipping charges are displayed at checkout. Fulfillment may use our own or partner facilities, including international facilities. Our registered address does not imply local U.S. dispatch. A gift or memorial date in checkout notes does not create an arrival guarantee.
08. Delivery concerns
Contact support if tracking is unclear, a parcel is overdue, or delivery is disputed. A “Delivered” scan alone does not automatically prevent investigation.
If dispatch cannot occur within the promised period, we provide revised information and applicable delay-consent, cancellation, or refund options. Problems attributable to us are addressed without shifting qualifying costs to you.
09. Returns and refunds
Request an eligible preference return within 30 calendar days after delivery. Items should be unused, unaltered, and complete. Lawful personalization restrictions must be disclosed before purchase and do not override mandatory defect remedies.
Customers pay preference-return postage; original outbound shipping is not refunded unless legally required. No restocking fee applies. Approved return refunds are initiated to the original method within 5–10 business days after receipt and inspection; if no return is required, that period begins after approval. Shorter mandatory deadlines prevail.
10. Product issues and cancellations
Verified damaged, defective, incorrect, incomplete, or materially misdescribed goods attributable to us receive an appropriate remedy and required return shipping without additional cost.
Request cancellation immediately. It can be accommodated only before fulfillment begins; personalization, packing, or dispatch preparation may prevent it. Successful cancellations have no fee. Captured payment is refunded within 5–10 business days after confirmation, or sooner where legally required. No return is needed for an unshipped canceled order.
11. Conduct and protected content
Do not use the store for fraud, unauthorized access, malicious code, interference with operations, or infringement of others' rights.
The nalvuri™ identity and applicable original website materials may be protected by intellectual-property rights. A product purchase does not grant permission for unauthorized commercial reproduction of protected website content.
12. Rights, updates, and contact
Nothing in these terms excludes liability, warranties, remedies, or consumer protections that cannot lawfully be excluded. Updates apply prospectively as permitted by law and do not retrospectively remove rights attached to an existing order.
For purchase questions or disputes, contact service@nalvuri.com. You retain applicable statutory complaint and legal remedies.