When something
needs putting right.
Return request period：30 calendar days after delivery.
Approved returned merchandise：Refund initiated within 5–10 business days after receipt and inspection.
Restocking charge：None for approved returns.
01. The request window
Contact us within 30 calendar days after delivery to request an eligible preference return, such as a change of mind or an unsuitable selection when the supplied product matches its description.
This standard preference-return window does not restrict mandatory remedies for defective, incorrect, incomplete, or materially misdescribed goods.
02. Condition and contents
Preference returns should be unused, unaltered, and complete with supplied components, materials, instructions, and original packaging. Explain missing packaging or contents when requesting assistance.
Disclose personalization, writing, gluing, assembly, consumed impression materials, stains, damage, or other use. Opening packaging alone is not proof of misuse. A defect discovered during proper preparation or use is assessed separately.
03. Starting your request
Email service@nalvuri.com with your order number, product and variant, reason, condition, and relevant photographs or video where helpful and safe.
For a personalization concern, explain the details ordered and what was received. Wait for authorization and instructions before mailing anything.
04. Authorized return destination
Do not send returns to our registered business address unless customer service specifically instructs you to do so. The original parcel's sender address is not automatic return authorization.
After approval, we provide the appropriate destination, return reference, and instructions. Ask for clarification if any details are incomplete.
05. Preference-return costs
Customers pay postage for preference returns. Original outbound delivery charges are not refunded for these returns unless legally required.
No restocking fee applies to approved returns. Any lawful product-specific restriction must be disclosed before purchase. A sale price alone does not make an item non-returnable.
06. Personalized products
Products made to customer-supplied names, dates, wording, images, or other specifications may have lawful preference-return restrictions when disclosed before purchase.
A customer-supplied detail reproduced correctly is assessed differently from our production error. Restrictions do not remove mandatory remedies for defective goods, incorrect personalization by us, or material misdescription.
07. Damaged, defective, or incorrect goods
Contact us promptly about damaged, defective, incorrect, incomplete, or materially misdescribed products. Include relevant evidence that can be obtained safely. No arbitrary reporting cutoff removes mandatory rights.
For a verified issue attributable to us, the appropriate remedy and required return shipping are provided without additional cost. Relevant outbound shipping is refunded when an entire order is refunded because of our error.
08. Protect personal contents
Do not send ashes, fur, original photographs, or other personal keepsakes with a return. Remove personal contents where safe and practical before following the authorized return instructions.
If contents cannot safely be removed, contact support before mailing. Do not take irreversible steps, discard meaningful items, or attempt unsafe disassembly solely to complete a return.
09. Packing and inspection
Protect fragile surfaces, glass, small components, and supplied materials. Include the authorized return reference and retain tracking or proof of postage.
We inspect the merchandise against the applicable conditions and explain any eligibility concern. An unsatisfactory impression or craft result does not by itself prove a defect; genuine product faults or materially inaccurate claims are assessed separately.
10. Refund method and timing
Approved return refunds are initiated to the original payment method within 5–10 business days after receipt and inspection. When no return is required, refunds are initiated within 5–10 business days after approval.
Provider posting time may be additional. Shorter mandatory deadlines prevail. An approved monetary refund is not replaced with store credit without agreement. If the original method cannot receive funds, we will coordinate a lawful alternative.
11. Exchanges
Exchange availability depends on stock and the requested item. Any applicable price difference or postage is explained before you agree.
If a direct exchange is unavailable, we can explain eligible return and reorder options. Check dimensions, usable space, personalization options, and included components before choosing a replacement.
12. Cancellations and further review
Request cancellation immediately. It can be accommodated only before fulfillment begins; packing, dispatch preparation, or personalization may prevent cancellation. Successful cancellations have no fee. Captured payment is refunded within 5–10 business days after confirmation, or sooner where legally required.
No return is required for an unshipped canceled order. If you disagree with an assessment, reply with your order number and relevant facts. Nothing here excludes mandatory consumer rights.