A clear journey.
For a meaningful item.
Normal preparation：1–3 business days after payment confirmation.
Standard transit estimate：7–12 business days following dispatch where offered.
Shipping charges：Calculated and displayed at checkout.
01. Preparing an order
Normal preparation takes 1–3 business days after payment confirmation. Business days exclude weekends and applicable public holidays.
Preparation occurs before dispatch and is separate from transit. Any additional product-specific production or personalization period disclosed before purchase applies where stated.
02. Personalized products
Personalization is available only where expressly offered. Review the product's stated production requirements and submitted details before ordering.
If essential details require clarification, we may contact you before proceeding. We will explain any resulting change to the shipment schedule and provide the options required by law.
03. Transit estimates
Standard transit is usually estimated at 7–12 business days following dispatch where that service is offered. Destination-specific estimates presented before purchase apply where stated.
Estimates are not guaranteed arrival dates. Allow for preparation and transit when planning a gift or memorial occasion. A date entered in checkout notes does not create an arrival guarantee.
04. Destinations and charges
Supported destinations and services are those available for your address at checkout. The shipping amount is calculated there and displayed before payment.
No blanket free-shipping promise applies unless an offer and its conditions are expressly shown. Expedited, remote-area, PO box, or other restricted services are available only when offered or specifically confirmed.
05. Fulfillment and origin
Orders may be fulfilled through our own or partner facilities according to inventory and destination, including domestic or international facilities.
Our Guangzhou registered address identifies the operator and does not establish a local U.S. warehouse. Contact support before purchase if origin matters. The registered address is not automatically a collection point or return facility.
06. Tracking and separate parcels
Dispatch information is sent to your checkout email, with tracking when available. A label may exist before the first carrier scan, and updates may pause between transport networks.
An order may arrive in separate packages with different tracking references. No extra shipping is charged merely because we split an order.
07. Delays or missing parcels
Email service@nalvuri.com with your order and tracking references if updates stop for an extended period, a parcel is overdue, or a shipment appears lost.
We investigate and work toward an appropriate remedy. If dispatch cannot occur within the promised period, we provide revised information and applicable delay-consent, cancellation, or refund options required by law.
08. Delivered but not located
Check the delivery area, household members, building reception, and any carrier notice or photograph. Contact us if the parcel remains missing.
A “Delivered” scan alone does not automatically close a disputed-delivery concern. We review the records and circumstances rather than transferring all delivery risk to you.
09. Changes and cancellations
Request changes immediately. Requests can be accommodated only before fulfillment begins; packing, dispatch preparation, or personalization work may prevent changes or cancellation.
Successful cancellations have no fee. Captured payment is refunded through the original method within 5–10 business days after confirmation, or sooner where legally required. No return is required for an unshipped canceled order.
10. Damage, returned parcels, and import charges
Report damaged, incorrect, or incomplete deliveries with relevant details and photographs where safe. Merchant-caused issues are resolved without additional cost for the qualifying problem.
For returned-to-sender parcels, contact us to establish the cause. Any actual reshipping cost caused by a customer-provided address error is explained and agreed first. Cross-border duties or clearance fees not collected at checkout may be payable separately where applicable and permitted by law. Mandatory consumer rights remain unaffected.