Helpful answers.
At your own pace.
Information about nalvuri™ pet memorial and keepsake products, included contents, personalization, product care, orders, delivery, returns, and refunds.
01. What does nalvuri™ sell?
We focus on pet memorial and keepsake products. Each listing identifies the specific item, intended use, dimensions, materials, selected option, quantity, and included components.
02. Are photographs and inserts included?
Only when expressly stated. Personal photographs, printed wording, impression materials, inserts, tools, and display accessories should not be assumed to be supplied.
03. Is personalization available?
Only where offered on the relevant product page. Check the available fields, spelling, dates, selected option, and any disclosed production period or return restriction before ordering.
04. Can I correct personalized wording?
Contact service@nalvuri.com immediately with your order number and correction. Changes depend on whether fulfillment or personalization has begun. A request is not confirmed until accepted by us.
05. How do I choose the correct size?
Compare the stated photo opening, insert dimensions, usable interior space, capacity, and display requirements with your intended use. External measurements do not automatically describe the usable interior.
06. Will the product protect contents permanently?
Do not assume archival quality, waterproofing, airtightness, UV protection, outdoor suitability, or a permanent preservation guarantee unless expressly supported by the listing. Follow the product-specific care instructions.
07. Are kits ready to use?
Check the contents, preparation requirements, and instructions. Some kits or keepsakes require assembly or customer preparation. A sample image does not guarantee an identical handmade result. Product faults and materially inaccurate claims are assessed separately.
08. Should I send personal keepsakes to you?
Do not mail ashes, fur, original photographs, or other personal keepsakes as routine order or return contents. If a product contains personal items that cannot safely be removed, contact support before mailing anything.
09. How long does order preparation take?
Normal preparation takes 1–3 business days after payment confirmation. Any additional product-specific production or personalization period disclosed before purchase applies where stated. Weekends and applicable public holidays are excluded.
10. What is the shipping estimate?
Standard transit is usually estimated at 7–12 business days following dispatch where offered. Destination-specific estimates shown before purchase apply where stated. Preparation and transit are separate; estimates are not guaranteed arrival dates.
11. What does shipping cost?
The available services and shipping amount for your address are calculated and displayed at checkout before payment. Free shipping applies only when an offer and its conditions are expressly shown.
12. How do I track an order?
Dispatch information is sent to your checkout email, with tracking when available. Contact support if updates stop for an extended period, a parcel is overdue, or delivery is disputed. A delivery scan alone does not automatically close a missing-parcel concern.
13. Can I cancel an order?
Contact us immediately. Requests can be accommodated only before fulfillment begins; packing, dispatch preparation, or personalization work may prevent cancellation. Successful cancellations have no fee. Captured payment is refunded within 5–10 business days after confirmation, or sooner where legally required.
14. What is the return period?
Request an eligible preference return within 30 calendar days after delivery. Items should be unused, unaltered, and complete. Personalized items may have lawful restrictions disclosed before purchase. These restrictions do not remove mandatory remedies for defects or merchant errors.
15. Who pays return shipping?
Customers pay preference-return postage. For verified damaged, defective, incorrect, incomplete, or materially misdescribed products attributable to us, the qualifying remedy and required return shipping are provided without additional cost. No restocking fee applies to approved returns.
16. When are refunds issued?
Approved return refunds are initiated to the original payment method within 5–10 business days after receipt and inspection. If no return is required, that period begins after approval. Provider posting time may be additional; shorter mandatory deadlines prevail. Obtain approval and the correct destination before mailing a return.